FAQs

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once payment is completed.

Q: What payment methods do you accept?
A: We accept credit/debit cards, Apple Pay, Google Pay, and Cash on Delivery (COD) across the UAE.

Q: Can I change or cancel my order after placing it?
A: Orders can be cancelled or changed within 12 hours of purchase (before dispatch). Once shipped, cancellations are not possible. Please contact us immediately at info@ascendcollect.store if you need to make a change.

Q: Do you deliver all over the UAE?
A: Yes, we deliver across all Emirates.

Q: How long does delivery take within the UAE?
A:

  • Major UAE cities: 2–5 business days
  • Remote areas: 4–7 business days

Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping charges and estimated delivery times will be calculated and displayed at checkout.

Q: What are the shipping charges for the UAE?
A:

  • Free Shipping: We offer free standard shipping on orders over AED 199.99.
  • Standard Shipping: For orders below AED 199.99, a flat fee of AED 30.00 applies.

Q: What kind of products do you sell?
A: We sell t-shirts, figurines, keychains, and other collectible merchandise.

Q: Are your t-shirts unisex?
A: Yes, most of our t-shirts are unisex, unless otherwise specified. Please check the size chart before ordering.

Q: How do I choose the right size?
A: A size chart is available on every t-shirt product page. We recommend measuring your favorite t-shirt and comparing it to our chart.

Q: Are the figurines and keychains official merchandise?
A: Yes, our figurines and keychains are high-quality collectibles, and many are official licensed products.

Q: Can I return or exchange an item?
A: We have a 14-day return policy only for eligible items. Please see our full Returns and Refunds Policy for details.

Q: What items are non-returnable?
A: As per our store policy, certain items cannot be returned, including:

  • Figurines
  • T-shirts
  • Keychains
  • Gift cards
  • Sale items or "Final Sale" items

Please contact us if you have questions about a specific item.

Q: How do I request a return for an eligible item?
A: Contact us at info@ascendcollect.store or on +97142296887 with your order number, and we’ll guide you through the return process.

Q: How long do refunds take?
A: Refunds are processed within 7–14 business days after receiving and inspecting your return.

Q: How do I wash the t-shirts?
A: For best results:

  • Wash inside-out in cold water.
  • Use mild detergent.
  • Avoid bleach and tumble drying.
  • Iron on low heat (do not iron directly on prints).

Q: Are figurines and keychains fragile?
A: Some collectibles are delicate. Handle with care and avoid dropping or exposing them to extreme heat or sunlight.

Q: How can I contact you?
A: You can reach us at:

  • Email: info@ascendcollect.store
  • Phone: +97142296887